VDS Telephony & Beyond: Your Ultimate Guide in Choosing the Right Business Phone System
You might have been thought that professional business phone system is still essential for business communications despite the growth in alternative communication channels such as chat, email, and video conferencing. One important fact is that telephones or phone business systems still play a major role both in sales and support. As a business owner or manager, it is important to choose the right business phone system for your company to keep the operations smooth-flowing, and to address real issue real-time.
Today business phone systems do not really require large amount of capital because there are a wide variety of options available right now. Before choosing the right business phone system, it is essential to determine the different options available for you. The three main options include PBX, IP PBX, and Virtual VoIP systems. These different options have subdivisions including onsite solutions, cloud-based VoIP solutions, app-based, and browser-based virtual systems. PBX telephone business system has been used for many years, which operates via phone lines and communications happen through traditional phones, and telephones are maintained and kept in business’ offices. Internet connection is used in IP PBX business phone systems instead of traditional phone lines, and it is also referred to as Voice over Internet Protocol or VoIP. The communications’ server is either accessed remotely via a service provider or hosted onsite. When it comes to virtual business phone software, it can work without using any hardware because phone calls are carried out through a browser or app using a computer (softphone).
Do you have an existing phone system or you’re starting from scratch? Do you want to upgrade your current setup? It is best to have a smooth transition as much as possible, going virtual is you are still starting, but if you have existing landlines and hard phones, switching to virtual is not practical for you. For businesses with high call volumes can do well with analog connection and just keep a digital backup to address infrastructural issues, but if you select a fully virtual system, the issue lies in reliability. It is crucial to select the right business phone system by considering the ongoing and upfront costs. Do you need transfers, call waiting, intelligent routing, and other essential features? Are you needing a business phone system that can show call metrics such as call volume, average hold time, and customer satisfaction ratings, and how will these impact your customer service and business operations? These are the things you need to think about, so find out more about business phone systems now.